Power Code
Sandstream Compact
This is the perfect choice for those who need a few electrical products in their house.
The Sandstream Compact is a 2200W solar solution that can support up to 2.1-battery backup and comes with an IOT sensor. As the name suggests, it has a compact design for easy installation anywhere.
The device comes with:
- ACMAX200
- Trunking and flexible pipes
- 500W panels
- 100A changeover
- Digital surge and enclosure box
- 6mm PV cable and 2.5mm supply wire
- AC and DC breakers
- Mounting system with bolt and screws
- Electrician for load separation
- Nails and tower clips
- Battery recycling
- 15 LED light bulbs (10wp each)
- A laptop
- A desktop computer
- A TV (up to 50 inches),
- A music player and a DSTV cable decoder
- Up to 3 ceiling fans
- 1 water dispenser
- A set of hair clippers
- A coffee maker
- A projector
- A fridge or water pump
- A mobile phone
- Extra length of cables
- Drilling of wall for easy passage of PV cables
- Extra load separation
- Linking of distribution box
- Technical survey
- Extension of solar connection to BQ and other parts of the house
Sandstream Chill
This solar solution is a solar combo pack that consists of Six 500W solar panels, one 5Kwh lithium battery, and one Hybrid inverter.
Sandstream Chill comes with:
- 10Kwh Lithium battery with battery accessories
- Sandstream’s 3500W hybrid inverter
- Six Units of 580Wp panels
- Best Quality 100A Knife Changeover
- Digital surge and enclosure box
- 6mm PV cable and 2.5mm supply wire
- AC and DC breakers
- Trunking and flexible pipes
- Solar Panel installation
- Protection Kit
- Inverter Installation Kit
- Light 15 LED bulbs (max 10wp each).
- Mobile Cell Phones, Power Laptop or a Desktop
- One (1) 50 Inches TV Screen, Music Player and DSTV Cable Decoder
- Three (3) Ceiling Fans
- One (1) Water Dispenser
- Hair Clipper
- Coffee Maker
- Projector
- Medium Deep Freezer
- Fridge or Water Pump
- Extra length of cables
- Drilling of wall for easy passage of PV cables
- Extra load separation
- Linking of distribution box
- Technical survey
- Extension of solar connection to BQ and other parts of the house
Sandstream Flex
This 5500W multifunctional hybrid solar change inverter has a high response speed, high reliability and gives a better standard than the Mini and the Compact solar solutions.
This product boasts:
- 20kwh Lithium battery with battery accessories
- Sandstream’s 5500W hybrid inverter
- 12 units of 580Wp of panels
- Best Quality 225A knife changeover
- Digital surge and enclosure box
- 10mm PV cable and 4mm supply wire
- AC and DC breakers
- Trunking and flexible pipes
- Mounting system with bolt and screws
- Protection Kit
- Full Installation and Testing
- Light 25 LED bulbs (max 10wp each)
- Mobile Cell phones, Power One (1) Desktop
- Two (2) 50 Inches TV Screen
- Five (5) ceiling fans
- One (1) Water Dispenser
- One (1) Hair Clipper
- One (1) Coffee Maker
- One (1) Music Player
- One (1) Toaster
- One (1) Water Kettle
- One (1) Fridge
- One (1) Freezer
- One (1) Water Pump
- One (1) Printer
- One (1) 1.5Hp Inverter AC
- Extra length of cables
- Drilling of wall for easy passage of PV cables
- Extra load separation
- Linking of distribution box
- Technical survey
- Extension of solar connection to BQ and other parts of the house
Solar Panels
All Sandstream’s solar panels are produced professionally to the specifications advertised. This is to ensure the highest quality and reliability for our customers throughout Africa.
Each 500wp monocrystalline panel:
- Comes with rare aluminium frames
- Uses half cell technology, designed to reduce power losses and give you more output whilst using less space
- Reduces cell cracks
- Comes with a 30 year warranty from the UKSOL
Lithium Battery 4.8 KWH
For those who like the idea of the lithium battery but are looking for a larger, more powerful product.
The 4.8KW lithium battery includes:
Possibility of connecting the units in parallel to obtain the power in kWh of each project.
6000 Cycles 50% discharge - 4000 Cycles 80% discharge - 3000 Cycles 100% discharge.
includes BMS and RS485 and RJ45 Internet connection system.
Includes connection wiring between them.
5 YEARS WARRANTY
Yanlami 36KW Power Minigrid
Ideal for areas with a small number of people, like a village.
Dutsen Dorowa Minigrid
This is the top of the range service typically reserved for huge areas like:
- Office complexes
- Large restaurants
- Shopping malls
- Service stations
Zago Minigrid
This is for more populated areas like large towns and small cities. Places that have a high number of people both living and working there.
Marga Minigrid
For those in a more residential area, larger than a village away from a big city.
Annual Maintenance
We have professional installation technicians trained to install and return to audit the performance of your solution periodically; this way we ensure customers are guaranteed absolutely and no disruption to their solar electricity supply.
All Sandstream solar installations are equipped with WIFI remote monitoring; customers can observe the performance of installed solution at any time via web or app.
We also make sure to follow up calls to customers 5 days after installation has been completed for feedbacks, reviews or complaints from our customer to close the loop.
After-sales support is part of our customer journey, Customer satisfaction and happiness is our top priority. Customer can call our customer care support line 0706 553 5219, or visit our website www.shopsandstream.com/contact-us/
Dial *801# and have Sandstream at your fingertip. With this USSD code you get a list of options, select After Sales services and please follow the instructions appropriately or you can SMS “HELP” to 80111.
Solar System Technician Call Out
If there is any technical faults and there is a need for a technician after installation.
Solar Installation Service
For installation to commence, the following steps has to be taken accordingly:
- Once a customer has shown interest in purchase of a system, the customer’s details (Name, phone number, email address, House address) are uploaded on the CRM
- An invoice would be sent to customer’s email with the terms & conditions, for the customer to read and accept them by either a written or electronic signature as well as written approval via telephone or any means of electronic message.
- The customer then accepts the invoice and also the terms & conditions, he gets a call from the installation team to agree on a suitable time and date for a physical survey to be done at the given address.
- A physical survey would be done by the installation team, to get the following information: Roof Orientation and Shading Analysis, Roofing Details, Load Analysis, Solar PV System usability check)
- After the survey, customer has a one-on-one with the installation team for better understanding of the customer’s needs. Also, help educate the customer more if need be.
- Then final invoice is sent to the customer, and he has to accept again by either a written or electronic signature as well as written approval via telephone or any means of electronic message.
- Once the final invoice is accepted by the customer, he then goes ahead to make payment using any of our payment method.
- Once payment has been confirmed by us, he receives another phone call from the installation team on when he wants the installation to commence.
- An installation team is dispatched to the installation site (House address registered on the CRM) to carry out the following: - Install Solar Panel Mounts
What is the Right Solution for me?
The best solution depends on the appliances in a customer's home and the appliances he/she would like to load onto the solar system.
Customer Experience Survey
Customer Experience Survey (before installation and during installation)
- Difficulties experienced during the payment, ordering and delivery process
- Rate in the installer’s speed, professionalism, friendliness, and performance during installation
- Speed and efficiency of installers
- Challenges experienced while using the system?
- System performance?
- Is the system meeting your needs?
- Faults developed while using the system
- Strength of the battery and how long it lasted at night Are you satisfied with the services we have provided you? Do you feel there is anywhere where we can improve? If you have the time, please take part in our online survey and let us know how happy you are.