Solar System Technician Call Out
If there is any technical faults and there is a need for a technician after installation.
Solar Installation Service
For installation to commence, the following steps has to be taken accordingly:
- Once a customer has shown interest in purchase of a system, the customer’s details (Name, phone number, email address, House address) are uploaded on the CRM
- An invoice would be sent to customer’s email with the terms & conditions, for the customer to read and accept them by either a written or electronic signature as well as written approval via telephone or any means of electronic message.
- The customer then accepts the invoice and also the terms & conditions, he gets a call from the installation team to agree on a suitable time and date for a physical survey to be done at the given address.
- A physical survey would be done by the installation team, to get the following information: Roof Orientation and Shading Analysis, Roofing Details, Load Analysis, Solar PV System usability check)
- After the survey, customer has a one-on-one with the installation team for better understanding of the customer’s needs. Also, help educate the customer more if need be.
- Then final invoice is sent to the customer, and he has to accept again by either a written or electronic signature as well as written approval via telephone or any means of electronic message.
- Once the final invoice is accepted by the customer, he then goes ahead to make payment using any of our payment method.
- Once payment has been confirmed by us, he receives another phone call from the installation team on when he wants the installation to commence.
- An installation team is dispatched to the installation site (House address registered on the CRM) to carry out the following: - Install Solar Panel Mounts
Solar PV Installation Course
Sandstream is dedicated to train and produce the best Pv installers in the country. Once one is done with the entrepreneurship course and joins our team, you are guaranteed to earn N30,000 on each successful installation
Annual Maintenance
We have professional installation technicians trained to install and return to audit the performance of your solution periodically; this way we ensure customers are guaranteed absolutely and no disruption to their solar electricity supply.
All Sandstream solar installations are equipped with WIFI remote monitoring; customers can observe the performance of installed solution at any time via web or app.
We also make sure to follow up calls to customers 5 days after installation has been completed for feedbacks, reviews or complaints from our customer to close the loop.
After-sales support is part of our customer journey, Customer satisfaction and happiness is our top priority. Customer can call our customer care support line 0706 553 5219, or visit our website www.shopsandstream.com/contact-us/
Dial *801# and have Sandstream at your fingertip. With this USSD code you get a list of options, select After Sales services and please follow the instructions appropriately or you can SMS “HELP” to 80111.