Urban Connect
This is for more populated areas like large towns and small cities. Places that have a high number of people both living and working there.
Customer Experience Survey
Customer Experience Survey (before installation and during installation)
- Difficulties experienced during the payment, ordering and delivery process
- Rate in the installer’s speed, professionalism, friendliness, and performance during installation
- Speed and efficiency of installers
- Challenges experienced while using the system?
- System performance?
- Is the system meeting your needs?
- Faults developed while using the system
- Strength of the battery and how long it lasted at night Are you satisfied with the services we have provided you? Do you feel there is anywhere where we can improve? If you have the time, please take part in our online survey and let us know how happy you are.
What is the Right Solution for me?
The best solution depends on the appliances in a customer's home and the appliances he/she would like to load onto the solar system.
Annual Maintenance
We have professional installation technicians trained to install and return to audit the performance of your solution periodically; this way we ensure customers are guaranteed absolutely and no disruption to their solar electricity supply.
All Sandstream solar installations are equipped with WIFI remote monitoring; customers can observe the performance of installed solution at any time via web or app.
We also make sure to follow up calls to customers 5 days after installation has been completed for feedbacks, reviews or complaints from our customer to close the loop.
After-sales support is part of our customer journey, Customer satisfaction and happiness is our top priority. Customer can call our customer care support line 0706 553 5219, or visit our website www.shopsandstream.com/contact-us/
Dial *801# and have Sandstream at your fingertip. With this USSD code you get a list of options, select After Sales services and please follow the instructions appropriately or you can SMS “HELP” to 80111.
Solar PV Installation Course
Sandstream is dedicated to train and produce the best Pv installers in the country. Once one is done with the entrepreneurship course and joins our team, you are guaranteed to earn N30,000 on each successful installation
Solar System Technician Call Out
If there is any technical faults and there is a need for a technician after installation.