Annual Maintenance
We have professional installation technicians trained to install and return to audit the performance of your solution periodically; this way we ensure customers are guaranteed absolutely and no disruption to their solar electricity supply.
All Sandstream solar installations are equipped with WIFI remote monitoring; customers can observe the performance of installed solution at any time via web or app.
We also make sure to follow up calls to customers 5 days after installation has been completed for feedbacks, reviews or complaints from our customer to close the loop.
After-sales support is part of our customer journey, Customer satisfaction and happiness is our top priority. Customer can call our customer care support line 0706 553 5219, or visit our website www.shopsandstream.com/contact-us/
Dial *801# and have Sandstream at your fingertip. With this USSD code you get a list of options, select After Sales services and please follow the instructions appropriately or you can SMS “HELP” to 80111.
What is the Right Solution for me?
The best solution depends on the appliances in a customer's home and the appliances he/she would like to load onto the solar system.
Customer Experience Survey
Customer Experience Survey (before installation and during installation)
- Difficulties experienced during the payment, ordering and delivery process
- Rate in the installer’s speed, professionalism, friendliness, and performance during installation
- Speed and efficiency of installers
- Challenges experienced while using the system?
- System performance?
- Is the system meeting your needs?
- Faults developed while using the system
- Strength of the battery and how long it lasted at night Are you satisfied with the services we have provided you? Do you feel there is anywhere where we can improve? If you have the time, please take part in our online survey and let us know how happy you are.